Career Journey
From front-line excellence to
cexecutive
leadership.
A chronological look at the roles, achievements, and lessons that shaped Alberto’s leadership.
12+ yrs
Cumulative experience
8+
Companies served
5+
Leadership roles held
Global
BPO & digital brands
2021 – 2025
Virtual Marketing Sales Manager
- Remote · Philippines
MediaTech Phils Inc.
Led integrated sales operations and digital marketing initiatives for a virtual-first organization.
- Managed end-to-end sales operations and quota planning
- Led multi-channel marketing campaigns and demand generation
- Developed strategic client relationships across key accounts
- Identified and scaled new business growth opportunities
- Sales Strategy
- Digital Marketing
- Client Success
- Team Leadership
2020 – 2021
Customer Service Representative
- Philippines
FIS Global Solutions
Delivered premium financial-services support to a portfolio of enterprise customers.
- Resolved complex billing and account inquiries with empathy
- Maintained quality scores in the top performance tier
- Collaborated with operations to streamline ticket resolution
- Customer Excellence
- Problem Solving
- Financial Services
2019 – 2020
Customer Service Representative
- Philippines
Sykes Asia Inc.
Supported a global telco brand with high-volume customer interactions across voice and chat.
- Sustained excellent CSAT across high-traffic shifts
- Coached new hires during nesting and floor transition
- Contributed to first-contact resolution improvements
- CRM Systems
- Communication
- Mentorship
2019 – 2020
Customer Service Representative
- Philippines
Sykes Asia Inc.
Supported a global telco brand with high-volume customer interactions across voice and chat.
- Sustained excellent CSAT across high-traffic shifts
- Coached new hires during nesting and floor transition
- Contributed to first-contact resolution improvements
- CRM Systems
- Communication
- Mentorship
Ready when you are
Let's Build Business
Success Together.
Whether you’re scaling sales, transforming operations, or elevating customer experience — I’d love to talk about how I can contribute.